Return & Exchange
Return and Exchange Policy
1. Return conditions:
If items are in the following condition, you may return the item for an exchange within 30 days after you received it.
a. Quality issue,if you do not like the quality,can exchange or return ;
b. Totally damaged during the shipment;
c. Not like any more for the product.
If there is any problem, you may send us an email to us with the following information:
a. Return reason
b. Pictures of the item (The attachments should be less than 5MB)
c. Order number or email for placing orders
PS: We will contact you once we get your email. And please “Do not return to sender.” since it is the invalid address. We will provide the return address to you after your case has been verified. Before you send out the parcel, please mark as gift and state the value as USD 25 to prevent the duty fee at our side. As soon as we received return parcel, we’ll send another brand new item as replacement after inspection.
2. Important notes for return and exchange
a. Proof should be provided within 30 days from the day parcel been signed, otherwise, it is hard to verify which parties are responsible for the issue.
b. Gift, accessories (i.e. dust bag, straps, keys & padlocks, care booklet, copy of receipt) should be included in return parcel.
c. Only unused item can be accepted.
d. Please insure the return. Otherwise, we will not bear on the lost or damaged products during the shipping process. All shipping cost involved is not refundable.
e. Online tracking number shall be provided after the parcel is shipped out.
3.About the return fee:
A:return reason follow this,you will be need to pay the shipping fee
a:The products color not 100% same with the pictures;
b:The parcels nobody accept then return back to us;
c:The shipping address Incorrect;
d:Not like the products quality;
e:Not like the products ;
We are always here to help whatever happens and we will attend to any matter and work together with you to resolve it.
